RankingTiger
DRAFT - not yet reviewed by a lawyer

RankingTiger Refund and Cancellation Policy

Draft — have a lawyer review before publishing.
Text in square brackets marked [CONFIRM: ...] must be checked before this page goes live.

Draft prepared: October 14, 2026
Effective date: [CONFIRM: date of publication]
Published at: https://rankingtiger.com/refunds

This policy applies to paid subscriptions to RankingTiger (Starter, Pro and Max, monthly or annual) and to one-time credit packs. It is part of our Terms of Service. It is operated by Athelp Info Solutions Pvt Ltd.

1. Summary

  • The Free plan costs nothing, so there is nothing to refund.
  • You can cancel at any time. Cancelling stops the next renewal. You keep access until the end of the period you have paid for.
  • Purchases on the website (paid through Razorpay) are not refundable, except for a duplicate or erroneous charge, or where the law requires a refund (section 3).
  • Purchases in the iPhone or Android app are decided by Apple or Google, under their own rules (section 5). We cannot issue those refunds, and we cannot opt you out of their rules.
  • We show this summary before you buy. The Plans screen in the app states the cancellation and refund terms before you choose a plan, and the purchase confirmation repeats them (section 4A).
  • We do not offer free trials at present. If we ever offer one, we will say so before you buy, state its length, and state the date of the first charge (section 4A).
  • Credit packs (100, 300 or 1000 credits, bought in the app) are one-time purchases. They do not renew, so there is nothing to cancel. Apple or Google decides refunds of a pack (section 5). If a pack is refunded, we take back the credits from it that you have not yet used. Pack credits do not expire.
  • If an AI use fails, we give its credits back (section 4).
  • Your rights under Indian consumer law are not affected.

2. Cancelling a subscription

Cancelling stops the next renewal. It does not give you a refund for the current period. You keep your paid access until the end of that period.

On the RankingTiger website (purchased through Razorpay):

  1. Sign in at rankingtiger.com.
  2. Go to Account > Plan > Cancel subscription. [CONFIRM: exact menu path.]
  3. Confirm. You will see the date your access ends.

If you cannot cancel in the app or on the website, email support@athelp.in with your registered email and the subject "Cancel subscription". We will cancel it for you and confirm by email.

On iPhone (purchased through the App Store):

Open Settings > [your name] > Subscriptions > RankingTiger, and tap Cancel Subscription. Cancelling in the RankingTiger app does not cancel an App Store subscription.

On Android (purchased through Google Play):

Open the Google Play Store > Profile icon > Payments and subscriptions > Subscriptions > RankingTiger, and tap Cancel subscription.

3. Website purchases: no refunds, with two exceptions

Subscriptions bought on the website through Razorpay are not refundable. This includes the first purchase and a renewal.

We do refund, in full or for the affected amount:

  • a duplicate or erroneous charge (for example, you were charged twice for the same period, or you were charged after you cancelled through our error); and
  • any refund the law or the payment network rules require us to give.

To ask for one, see section 7.

Plan changes. An upgrade takes effect straight away, and you pay the pro-rated difference. [CONFIRM.] A downgrade takes effect at the next renewal, with no refund for the current period. [CONFIRM.]

Annual plans. An annual plan is not refunded for the unused months, whether or not you have used the plan. You can cancel it at any time, and you keep access until the end of the year you paid for.

4A. Before you buy, and after you buy

  • Before you buy: the Plans screen shows that plans renew automatically, that you can cancel at any time and keep access until the end of the paid period, and what is refundable (section 1).
  • Free trials: none at present. A free trial that converts into a paid plan will be shown with its length and the date of the first charge before you confirm.
  • Renewals: each renewal is charged at the then-current price. We give notice of price changes before they apply (section 9).
  • Duplicate charges: if you were charged twice, contact us (section 7). We refund the duplicate.

4. Failed AI generations

If an AI use cannot produce a result (for example, because of an AI error, a refusal, a timeout, or because the script still fails our checks after one repair), we give back its credits automatically, once. The credits are added back to the pool they came from (your free credits or your monthly pool). This is not a money refund. You do not need to ask for it. [CONFIRM: that the same applies to topic ideas, translations and automatic edits, which also use credits.]

5. Purchases made through Apple or Google

If you bought RankingTiger through the App Store or Google Play, Apple or Google takes the payment, and Apple or Google decides refunds, under their own rules. We cannot issue these refunds, and we cannot opt you out of their rules.

  • Apple: request a refund at reportaproblem.apple.com [CONFIRM: current link]. Apple decides whether to refund. When Apple asks us for usage information about your purchase, we send it to Apple through RevenueCat, so that Apple can take it into account. We send this information only where you have consented to it, by ticking the box on the Plans screen in the app. You can change your choice there at any time (see the Privacy Policy, section 7). [CONFIRM: the consent wording with the lawyer, and that RevenueCat Refund Control sends data only for customers who ticked the box.]
  • Google Play: if you ask within 48 hours of the purchase, Google refunds it automatically. We cannot prevent that. [UNVERIFIED: the 48-hour rule was not found on the Google Play Help page checked on 14 October 2026. Confirm the current rule in the Google Play Help Center before publishing.] After that period, RankingTiger decides. Where the Google Play rules allow, we decline the refund under our policy, and we answer Google's refund reviews through RevenueCat. [VERIFY: Google refund-review notifications are connected in RevenueCat.]

If you need help with a store purchase, contact us, and we will help you reach the right store and explain your options. Your rights under Indian consumer law apply to store purchases in the same way as to website purchases.

6. Chargebacks

Please contact us before you dispute a charge with your bank or card provider. Many problems can be solved quickly by us. If you do file a chargeback, we may suspend your account while the dispute is open, and we will provide the evidence we need to respond to the bank.

7. How to ask for a refund (duplicate or erroneous charge only)

  1. Email support@athelp.in with:
    • the subject line "Refund request";
    • the email address on your account;
    • the order or payment ID (from your receipt or Razorpay confirmation email);
    • the charge you think was a duplicate or an error, and any screenshot that shows it.
  2. We will reply within [CONFIRM: 3] business days to confirm receipt and tell you whether we need more information.
  3. If the charge was a duplicate or an error, or a refund is required by law, we send the refund to the original payment method through Razorpay. Banks usually take [CONFIRM: 5 to 7] business days to show a refund. Some banks take longer. We cannot control a bank's timing.
  4. We will email you when the refund is processed. If your request is refused, we will tell you why in writing.

8. Complaints

If you have a complaint about a charge, a refund or a cancellation, contact us first at support@athelp.in.

You also have the right to complain to the National Consumer Helpline or to a consumer commission. [CONFIRM: National Consumer Helpline details, for example the helpline number and portal.]

9. Price changes and end of service

  • We will give you at least [CONFIRM: 30] days' notice before a price increase applies to your subscription. You may cancel before it applies.
  • If we stop offering RankingTiger, we will give you notice and refund the unused part of any prepaid period, as far as the law requires. [CONFIRM.]

10. Changes to this policy

We may update this policy. Changes that affect money you have already paid will not apply to you retrospectively. For other changes, we will tell you before they apply.

11. Contact us

  • Company: Athelp Info Solutions Pvt Ltd
  • Email: support@athelp.in
  • Business address: 15, Block A, Lok Vihar, Pitampura, Delhi 110034, India

[OPTIONAL, confirm with a lawyer: a Grievance Officer (name, email and postal address) is required only in certain cases. If one applies to RankingTiger, add the details here and in section 8. See the owner guide, docs/legal/README.md, section 7.]